top of page
FAQs
Scheduling & Services
Insurance and Billing
Communications & Emergencies
General Policies
Selah Therapy Collective provides individual therapy exclusively via telehealth for clients residing in North Carolina, South Carolina, and Virginia. Service availability and openings update periodically. Please reach out directly with any questions regarding current scheduling or to explore if we are the right fit for your needs.
All appointments are scheduled in advance. Because consistency thoughtfully supports your therapy outcomes, we encourage maintaining a regular, predictable session cadence whenever possible. If you need to make changes to your appointment, please provide advance notice to avoid late cancellation or no-show fees.
We understand that life happens, but because session times are held exclusively for you, our cancellation policy helps maintain consistency and fairness across our practice schedule.24+ Hours Notice: Cancellations made with at least 24 hours' notice will not be charged.Late Cancellations & No-Shows: Cancellations within 24 hours or missed appointments may be charged the full session fee ($150).
Emergencies and unexpected circumstances are always handled with individual care, compassion, and discretion.
Keeping a card on file supports a smooth, predictable payment process. It is used primarily for copays and regular session costs, allowing us to handle billing automatically so you can focus on your care. All card information is stored with strict privacy standards and bank-level encryption, ensuring your data remains confidential and secure.
You have the right to end therapy whenever you choose. If you decide to conclude or pause your care, we strongly encourage scheduling a closing session to reflect on your progress and support a thoughtful transition.Please note that Selah Therapy Collective also reserves the right to end services when clinically indicated, such as:Safety Concerns: Situations involving ongoing safety considerations or acute risks.Attendance Issues: Consistent missed appointments, late cancellations, or scheduling conflicts.Billing & Payment: Unpaid balances or persistent non-payment.Specialized Care: Clinical needs that would be better served by a different specialist or a higher level of care.If services end for any of these reasons, appropriate professional referrals will always be provided to support your ongoing care.
Frequently Asked Questions
bottom of page
-3.png)