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Policies & Procedures
Understanding practice policies helps create a safe, reliable container for your work in therapy. These guidelines outline how we handle scheduling, finances, and care boundaries so our shared focus can remain where it belongs: on your growth, well-being, and therapeutic journey.
Services & Licensing
Therapy is provided by Dr. Autumn Schoonover, LCSW, LISW-CP, licensed in North Carolina, South Carolina, and Virginia. Individual telehealth sessions are available for clients who are physically located in any of these states during their appointment.
*Availability and scheduling may shift periodically.
Scheduling & Attendance
Appointments are scheduled in advance and your session time is reserved specifically for you. Because consistency supports positive therapeutic outcomes, clients are encouraged to maintain a regular session schedule whenever possible.
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Rescheduling: Please provide as much advance notice as possible if you need to adjust your appointment time.
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Cancellations & No-Shows: Appointments cancelled with at least 24 hours notice will not incur a fee. Because your appointment time is dedicated solely to your care, late cancellations (under 24 hours notice) and missed appointments may be charged the full session fee.
*Unexpected emergencies are always handled with care and discretion.
Rates & Payment Policies
Payment is due at the time of service. Selah Therapy Collective accepts select insurance plans, self-pay clients, and participates in select EAP programs.
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Insurance & EAP Coverage: Coverage and network status vary by state and individual policy. To view our full, current list of accepted insurance panels and EAP programs, please visit our Investment Page.
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Card on File Policy: All clients are required to keep an active credit or debit card on file. Cards are charged for applicable session copays, self-pay rates, or late cancellation fees.
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Self-Pay Rates: Initial Intake Evaluation (60 minutes) is $200. Individual Sessions (53 to 55 minutes) are $150.
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Superbills & Estimates: Superbills are available upon request for self-pay or out-of-network clients seeking potential insurance reimbursement. Good Faith Estimates are provided to uninsured or self-pay clients in accordance with the No Surprises Act.
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Outstanding Balances: Payment is due at the time of service. If an account maintains an unpaid balance, we will reach out to establish a payment plan. Accounts with long-standing unpaid balances that remain unaddressed after reasonable notice may be referred to a third-party collection agency.
Specalized Documentation
Standard session fees cover face-to-face clinical care and routine progress notes. For administrative paperwork that falls outside of standard clinical care, the following policies and fees apply:
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Brief Administrative Letters ($50): Simple treatment summaries, attendance verifications, or short custom letters requested for third parties.
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Complex Documentation ($100): Comprehensive forms, detailed clinical reports, or employer paperwork such as FMLA documentation.
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Disability Documentation: Selah Therapy Collective does not conduct disability evaluations or complete short-term or long-term disability paperwork.
Please submit documentation requests in writing and allow 5 to 7 business days for processing. Payment is due at the time of the request prior to document release.
Emergency & Crisis Protocols
Selah Therapy Collective is not an emergency response service. If you are experiencing a mental health emergency, acute distress, or immediate physical danger, please do not wait for a message reply.
Utilize the following immediate resources:
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Life-Threatening Emergency: Call 911 or go to your nearest hospital emergency room.
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Crisis & Suicide Lifeline: Call or text 988 to connect with the Suicide & Crisis Lifeline (free, confidential, and available 24/7).
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Crisis Text Line: Text HOME to 741741 to connect with a crisis counselor 24/7.
Telehealth Requirements
Virtual sessions are conducted through a secure, HIPAA-compliant video platform. To support a safe, productive, and confidential environment, clients are responsible for ensuring the following during appointments:
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Location Requirement: You must be physically located within North Carolina, South Carolina, or Virginia at the exact time of your session due to state licensure regulations.
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Privacy & Environment: Sessions must take place in a private, quiet space free from interruptions, background distractions, or observers. Conducting sessions while driving or operating a vehicle is strictly prohibited.
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Technical Setup: A stable, high-speed internet connection and a device with a working camera and microphone are required. Using headphones is strongly encouraged to protect your privacy.
Telehealth suitability is assessed on an ongoing basis. If virtual care no longer meets your clinical needs or safety considerations shift, we will collaborate on appropriate next steps or local in-person referrals.
Confidentiality & Clinical Records
Client privacy is protected in full accordance with federal HIPAA guidelines and state legal standards.
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Privacy Exceptions: Confidentiality is maintained except where disclosure is mandated by law or ethical standards, including suspected abuse or neglect of a child or vulnerable adult, imminent danger of harm to self or others, or valid court orders.
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Record Requests: Clinical documentation is securely stored according to professional standards. You have the right to inspect or request copies of your clinical records. To submit a request, please send a written request via email or through your secure portal.
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Portal Access: Active clients maintain access to their secure online portal for billing details, appointment scheduling, and direct communication.